Management for Omotenashi

The long awaited follow up book to Own the Gap, by Mike Martyn, with contributions from Teru Yabe (former Chairman of TESSEI).  Written for leaders, Management for Omotenashi explores the role of a leader in a continuous improvement culture.  Filled with practical examples, the book introduces the reader to a new model of leadership, focused on the experience leaders create for their people and the environment needed to motivate and inspire people to give their best and improve their performance each and every day.

“Those who have been a part of a business excellence transformation understand the challenge it represents to engage each and every member of the organization to be an active participant in achieving its purpose, attaining their own self-realization through the work they perform, and using this motivation and energy to delight customers.  Creating the environment where this can be achieved has become the new role of a leader.  Management for Omotenashi offers a practical model that teaches leaders how to create this environment while connecting the organization’s True North with its team member’s quest for self-fulfillment.  In this way, delighting the customer becomes the results of a partnership between the organization and its people, where pride, passion and purpose are shared.” – Chester Zeyaya, VP Global Operations Implant Network, Edwards Lifesciences