by mmartyn | Nov 9, 2010 | Best Practices, Continuous Improvement, Culture, Enterprise Alignment, Leadership, Operational Excellence, Results
The Shingo Prize (www.shingoprize.com) is a non-profit organization committed to the education, assessment, and recognition of organizations achieving operational excellence. The process of applying for and receiving recognition from the prize is extensive and...
by mmartyn | Nov 4, 2010 | Best Practices, Brain, Changing Behavior, Human Behavior, Visual Management
In 2009, Charles Jacobs published a book entitled Management Rewired: Why Feedback Doesn’t Work and Other Surprising Lessons from the Latest Brain Science. In it, he discusses the power of mental paradigms and what leaders must do to change behavior. According to...
by mmartyn | Oct 26, 2010 | Best Practices, Changing Behavior, Development, Engagement, Human Behavior
A few years ago, I was challenged to create a sales boot camp to significantly reduce the time it took to master the selling process in a retail furniture environment. Whereas it had previously taken 6-12 months to train a new sales person, our goal was to do it 90...
by mmartyn | Oct 21, 2010 | Best Practices, Continuous Improvement, Design, Innovation, Problem Solving
“The extent to which you have a design style is the extent to which you have not solved the problem.” – Charles Eames Design That Matters is a non-profit company who faced a problem with global implications. 1.8 million premature babies die each year from a...
by mmartyn | Oct 5, 2010 | Best Practices, Cultural Enablers, Human Behavior, Leadership, Motivation
Recently, an executive asked me to help develop a profile for recruiting new sales managers. The company currently uses a highly refined and successful selection process which hires results-oriented sales managers who aren’t afraid to give pointed feedback and hold...
